Non-existing files stuck on "Out of Sync Items"

[imsodin (Simon)]

@Mike

What exactly should I do regarding “remove and readd the affected folder on windows (no retransfer, but full rehash)”? I just move the affected folders somewhere on the PC first, move them back, then rescan?

Don’t reset anything!
As I wrote above my theory is, that there’s a problem with sequences however:

@Mike

@imsodin I got this outupt: […]

There’s nothing about sequences there. So please hang tight, I’ll come up with the next thing to test.

@Moisie We know there’s something screwy: Crash or hard shutdown can case database inconsistency, out of sync · Issue #6335 · syncthing/syncthing · GitHub and Syncing issues, database missing sequence entries · Issue #6304 · syncthing/syncthing · GitHub and Jakob recently discovered why, so there’s something fixes in 1.4.0 (maybe there’s still more screwyness, but until proven otherwise I assume not ).

Regarding permissions: That’s definitely not the issue here. Permission errors would result in out-of-sync/failed items on the folder. This is just about remote devices.

@Mike

@imsodin Can’t run the file, Windows says it’s unsupported for 64-bit. Looks like the wrong file got uploaded on the windows_amd64 folder. I downloaded and hashed both the 386 & amd64 files to double-check and they’re exactly the same file.

Thanks for the heads up, I’ll have a look what’s going on there.

[imsodin (Simon)]

Another thing I noticed: You write about send-/receive-only, but the folder type in the screenshots isn’t actually send-/receive-only, they are both send-receive. Did you change that recently or do you just mean that things don’t change on one side but folders have always been send-receive?

And try running with -reset-deltas command line option on both sides to see if that changes anything (that will retransmit metadata, no actual data).

[imsodin (Simon)]

@imsodin

@imsodin Can’t run the file, Windows says it’s unsupported for 64-bit. Looks like the wrong file got uploaded on the windows_amd64 folder. I downloaded and hashed both the 386 & amd64 files to double-check and they’re exactly the same file.

Thanks for the heads up, I’ll have a look what’s going on there.

That’s now fixed, the latest build should have the correct binaries (https://build.syncthing.net/buildConfiguration/Syncthing_Tools/55201?buildTab=artifacts).

@calmh The build script for the tools job didn’t actually set GOOS/GOARCH. I excluded a few platforms that didn’t build by trial and error.

[Mike]

@imsodin

Another thing I noticed: You write about send-/receive-only, but the folder type in the screenshots isn’t actually send-/receive-only, they are both send-receive. Did you change that recently or do you just mean that things don’t change on one side but folders have always been send-receive?

They’re still send-/receive-only, I haven’t changed that. It’s actually shown on the first screenshot. Maybe you got confused with the 2nd screenshot - that’s just the sever details, no folder details (to illustrate each machine’s state and how they see each other).

@imsodin

And try running with -reset-deltas command line option on both sides to see if that changes anything (that will retransmit metadata, no actual data).

This did the trick! Thanks a lot for the support and patience, it’s working great now.

I wish there’s a way to tag your post as the solution. So that people with similar issues can quickly find it.

[imsodin (Simon)]

@Mike

[…] Maybe you got confused with the 2nd screenshot […]

Right, I did.

@Mike

This did the trick! Thanks a lot for the support and patience, it’s working great now.

That’s nice to hear!
(And a bit weird, as on upgrade the same thing happens as if you run with -reset-deltas.)

[Andy (Andreas Kaelber)]

@Mike

with -reset-deltas command line

In which way I can use such commands, with PuTTY or inside of Syncthing?

[Mike]

You pass it as an argument when you run Syncthing so it’s either you do it on the terminal/shell (if you’re doing it locally) or ssh/putty (if you’re accessing remotely) or via the GUI (if you’re using a wrapper). Make sure to put it on both ends! And you just need to use it once.