"Given name 'Xyz' differs from name 'xyz' in file system" error

[David.P]

I deleted the temp file

@David.P

~syncthing~[somename] left View.pdf.tmp

(which has the correct uppercase btw.) but it comes back, as does the error message “given name differs from name in filesystem”.

I am on v1.10.0-rc.3

[imsodin (Simon)]

What’s the full error message (as in the log or when you hover over the error message in the web UI)?

[calmh (Jakob Borg)]

Ah, so the existing file is wrong and the temp file is right. That’s the bug fixed in 1.10 I think, but then removing the temp file will indeed not help.

[David.P]

@imsodin

What’s the full error message (as in the log or when you hover over the error message in the web UI)?

It’s the one from above:

@David.P

"[somepath]\[somename] left View.pdf", given name 
"[somepath]\[somename] left View.pdf" differs from name in filesystem 
"[somepath]\[somename] left view.pdf"

I remember having access errors to some of the affected files (could only rename or delete them after confirming additional Admin rights), but that is not the case with the affected file here named [somepath]\[somename] left View.pdf

[imsodin (Simon)]

Is that from the web UI? It doesn’t look like something we’d log. If it is from the web UI, is there nothing more displayed when you hover the error (like handling file:)? If there indeed is nothing more, please enable model debug logging and post lines mentioning the file in question.

[David.P]

That error is in the log file, as well as in the Web UI.

@imsodin

please enable model debug logging

Sorry don’t know how to do that. Is it this? If it is, I can’t find any config.xml file that contains STTRACE.

[imsodin (Simon)]

@David.P

That error is in the log file, as well as in the Web UI.

Then please copy the entire line from the log (including e.g. the timestamp).

@David.P

Sorry don’t know how to do that. Is it this? If it is, I can’t find any config.xml file that contains STTRACE.

Yes it’s that. You can also in the web UI go to Actions -> Logs -> Debugging Facilities. Tick the model checkbox. Then pause and restart the folder in question to trigger a pull.

[David.P]

OK thanks.

This is what I get now in the logfile:

[OU*V6] 18:11:05 INFO: Puller (folder "[somepath]" (abcdef-ghjkl), item 
"[somename] left View.pdf"): syncing: given name 
"[somename] left View.pdf" differs from name in filesystem "[somepath]\
 [somename] left view.pdf"

[OU*V6] 18:11:05 INFO: "[somepath]" (abcdef-ghjkl): Failed to sync 1 items

[imsodin (Simon)]

Thanks! This is indeed an error without context (not ideal). So I’ll need those model logs to understand what’s going on:

@imsodin

Yes it’s that. You can also in the web UI go to Actions -> Logs -> Debugging Facilities. Tick the model checkbox. Then pause and restart the folder in question to trigger a pull.