# "Unable to request syncthing config" popup
**URL:** https://forum.syncthing.net/t/unable-to-request-syncthing-config-popup/22877
**Category:** Support
**Created:** [September 27, 2024, 7:34am UTC](https://forum.syncthing.net/t/unable-to-request-syncthing-config-popup/22877 "2024-09-27T07:34:55Z")
**Posts on this page:** 7
**Page:** 1
### Author:  [@Wpq](https://forum.syncthing.net/u/Wpq)
#### Post date: [September 27, 2024, 7:34am UTC](https://forum.syncthing.net/t/unable-to-request-syncthing-config-popup/22877/1 "2024-09-27T07:34:55Z")
After installing Syncthing Tray 1.6.2 I keep getting every minute or so the following popup
- the synchronization itself works great
- I can open the web interface of the local synching client (the one with the shares, peers etc.)
- the web frontend is protected by a login/password
I tried to:
- add an API key in the configuration
- add the GUI login/password in the configuration (the “advanced” tab)
- tried combinations of the above (API + pw, only API, only pw)
How can I fix this?
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### Author:  [@tomasz86](https://forum.syncthing.net/u/tomasz86)
#### Post date: [September 27, 2024, 9:05am UTC](https://forum.syncthing.net/t/unable-to-request-syncthing-config-popup/22877/2 "2024-09-27T09:05:56Z")
This should work with an API key alone. If you want to use a login and password instead, then you also need to enable basic authentication in the advanced GUI configuration in Syncthing. Otherwise they won’t work. If you use an API key already though, then there should be no need for a login and password in that situation.
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### Author:  [@Wpq](https://forum.syncthing.net/u/Wpq)
#### Post date: [September 27, 2024, 12:41pm UTC](https://forum.syncthing.net/t/unable-to-request-syncthing-config-popup/22877/3 "2024-09-27T12:41:40Z")
Thank you for the message. I’ve been using Syncthing Tray without problems for a long time. Following the reinstallation of my laptop and the enablement of the login/password in the GUI the popups started to appear.
I checked the API key but it is the right one.
Is there a way I can debug this further?(to get some more verbose logs maybe?)
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### Author:  [@chaos](https://forum.syncthing.net/u/chaos)
#### Post date: [September 27, 2024, 1:07pm UTC](https://forum.syncthing.net/t/unable-to-request-syncthing-config-popup/22877/4 "2024-09-27T13:07:27Z")
Have you tried resetting the API key in Syncthing and giving the new one to Syncthing Tray?
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### Author:  [@tomasz86](https://forum.syncthing.net/u/tomasz86)
#### Post date: [September 27, 2024, 1:45pm UTC](https://forum.syncthing.net/t/unable-to-request-syncthing-config-popup/22877/5 "2024-09-27T13:45:25Z")
> [@Wpq](#):
>
> Is there a way I can debug this further?(to get some more verbose logs maybe?)
There is an error log in Syncthing Tray itself. Does it say anything more than just the error message as seen in the screenshot? Also, if you have enabled the HTTPS-only mode in the Web GUI, then you need to use `https://` in Syncthing Tray as well.
Can you post a screenshot of your Syncthing Tray configuration? I’ve also been using Syncthing Tray for years now, but I haven’t noticed any special changes or breakages in the newest version.
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### Author:  [@Wpq](https://forum.syncthing.net/u/Wpq)
#### Post date: [September 27, 2024, 6:20pm UTC](https://forum.syncthing.net/t/unable-to-request-syncthing-config-popup/22877/6 "2024-09-27T18:20:26Z")
I had a hard look at my settings and found a setup that works (but is not ideal for me).
With the new laptop I use Tailscale, a Wireguard-based meshed network. I forced the GUI to bind to its `100.x` IP - mostly because this IP is reverse-proxied under a predictable name (`the_device.syncthing.mydomain.com`).
This setup was causing the issues.
I switched to a `127.0.0.1` binding for the GUI and Syncthing Tray is now happy. I am a bit less 🙂 but at least I do not get the constant popups anymore.
I will now try to move back to the tailscale based network and check what is wrong (I _vaguely_ suspect a DNS issue with Syncthing Tray trying to resolve the tailscale name in the address (`https://thedevice.mytailsclaename.ts.net`)
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### Author:  [@system](https://forum.syncthing.net/u/system)
#### Post date: [October 27, 2024, 6:20pm UTC](https://forum.syncthing.net/t/unable-to-request-syncthing-config-popup/22877/7 "2024-10-27T18:20:45Z")
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