Syncthing is not working for certain folders and files

Dear Community, we have been facing some critical issue in syncthing data synchronising, we are not able to get the files back from the server to syncthing as we expected, we can able to see only root directory of the backup folder but sub-directory and sub-files are missing in syncthin

g dashboard. Also please check in the screenshot with out of sync folder, we have also tried with adding a new folder in the server but not able to retrieve on the syncthing dashboard Please find the attached screenshot of the missing files

What is the status as indicated by the device Hetzner-Server?

Still hetzner-server says (syncing 99%, 128B)

What I mean is that if you open the web UI of hetzner, what is the folder indication there (ideally post a screenshot of the UI).