# pull: no available source device
**URL:** https://forum.syncthing.net/t/pull-no-available-source-device/1894
**Category:** Support
**Created:** [February 26, 2015, 12:48pm UTC](https://forum.syncthing.net/t/pull-no-available-source-device/1894 "2015-02-26T12:48:47Z")
**Posts on this page:** 6
**Page:** 1
### Author:  [@Rewt0r](https://forum.syncthing.net/u/Rewt0r)
#### Post date: [February 26, 2015, 12:48pm UTC](https://forum.syncthing.net/t/pull-no-available-source-device/1894/1 "2015-02-26T12:48:47Z")
We have a folder that is shared with only 4 of our devices, they are reporting the error as stated in this posts title. The thing is, this file is actually in the folder, I can see it, so why is this error showing? All devices are online so there isn’t any other source it could get it from?
Cheers
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### Author:  [@AudriusButkevicius](https://forum.syncthing.net/u/AudriusButkevicius)
#### Post date: [February 26, 2015, 1:10pm UTC](https://forum.syncthing.net/t/pull-no-available-source-device/1894/2 "2015-02-26T13:10:43Z")
Some device must have had a newer version and went away. You can restart all instances and it should go away as we clear remote indexes on restart.
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### Author:  [@calmh](https://forum.syncthing.net/u/calmh)
#### Post date: [February 26, 2015, 1:11pm UTC](https://forum.syncthing.net/t/pull-no-available-source-device/1894/3 "2015-02-26T13:11:24Z")
Can you grab [this build](http://build.syncthing.net/job/syncthing-branch/1736/), run that on one of them, and when it’s in that state open `http://localhost:8080/rest/filestatus?folder=thatFolder&file=thatFile` (for actual values of folder and file name and GUI location…) – it’ll show the current local and global versions and the supposed availability. It _shouldn’t_ be possible for there to exist a newer version that’s not available anywhere…
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### Author:  [@Rewt0r](https://forum.syncthing.net/u/Rewt0r)
#### Post date: [February 26, 2015, 7:26pm UTC](https://forum.syncthing.net/t/pull-no-available-source-device/1894/4 "2015-02-26T19:26:49Z")
I’ve got that build up, will report back either tonight/tomorrow as it’s been a busy day today and I didn’t get chance to run it whilst everyone was working.
Appreciate the prompt reply.
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### Author:  [@Rewt0r](https://forum.syncthing.net/u/Rewt0r)
#### Post date: [February 26, 2015, 7:45pm UTC](https://forum.syncthing.net/t/pull-no-available-source-device/1894/5 "2015-02-26T19:45:03Z")
Private message sent with output @calmh
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### Author:  [@system](https://forum.syncthing.net/u/system)
#### Post date: [May 12, 2017, 12:57pm UTC](https://forum.syncthing.net/t/pull-no-available-source-device/1894/6 "2017-05-12T12:57:45Z")