# Out Of Sync - Failed Items - Generic Error
**URL:** https://forum.syncthing.net/t/out-of-sync-failed-items-generic-error/18307
**Category:** Support
**Created:** [April 14, 2022, 11:40am UTC](https://forum.syncthing.net/t/out-of-sync-failed-items-generic-error/18307 "2022-04-14T11:40:10Z")
**Posts on this page:** 9
**Page:** 1
### Author:  [@laurin1](https://forum.syncthing.net/u/laurin1)
#### Post date: [April 14, 2022, 11:40am UTC](https://forum.syncthing.net/t/out-of-sync-failed-items-generic-error/18307/1 "2022-04-14T11:40:10Z")
I have this one file failing, only on one machine, due to “generic error”.
I’ve looked at various “generic error” posts, but none seem to be relevant or have any info on what is causing this to happen.
Is it safe to upload and post the log here?
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### Author:  [@tomasz86](https://forum.syncthing.net/u/tomasz86)
#### Post date: [April 14, 2022, 11:43am UTC](https://forum.syncthing.net/t/out-of-sync-failed-items-generic-error/18307/2 "2022-04-14T11:43:32Z")
> [@laurin1](#):
>
> Is it safe to upload and post the log here?
Log files are always very welcome. Uploading logs is generally “safe”, but if you’ve got concerns regarding privacy and such, then you should probably check it and obfuscate paths and filenames that you consider sensitive.
Just an idea without more detailed information, but maybe the antivirus is blocking something here?
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### Author:  [@laurin1](https://forum.syncthing.net/u/laurin1)
#### Post date: [April 14, 2022, 11:48am UTC](https://forum.syncthing.net/t/out-of-sync-failed-items-generic-error/18307/3 "2022-04-14T11:48:41Z")
Only AV I use is the built-in Windows 10 AV, on all of my machines.
[syncthing.log](https://forum.syncthing.net/uploads/short-url/aK18B79nuNRT2ARxMMvViELffd1.log) (23.7 KB)
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### Author:  [@laurin1](https://forum.syncthing.net/u/laurin1)
#### Post date: [April 14, 2022, 11:51am UTC](https://forum.syncthing.net/t/out-of-sync-failed-items-generic-error/18307/4 "2022-04-14T11:51:30Z")
I see the problem, and this has happened before, something is causing this file to have all security permissions removed, after it’s creation (these are created every night).
(this is from the remote where the file is created) 
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### Author:  [@laurin1](https://forum.syncthing.net/u/laurin1)
#### Post date: [April 14, 2022, 11:52am UTC](https://forum.syncthing.net/t/out-of-sync-failed-items-generic-error/18307/5 "2022-04-14T11:52:40Z")
I can go to the VisualCron support and ask why this is happening as well but given this did not start until I started using Syncthing (about 2 months ago), they will say and I will agree that Syncthing is doing this somehow.
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### Author:  [@tomasz86](https://forum.syncthing.net/u/tomasz86)
#### Post date: [April 14, 2022, 11:58am UTC](https://forum.syncthing.net/t/out-of-sync-failed-items-generic-error/18307/6 "2022-04-14T11:58:06Z")
Is there any difference if you enable “ignore permissions” for the problematic folder?
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### Author:  [@laurin1](https://forum.syncthing.net/u/laurin1)
#### Post date: [April 14, 2022, 3:21pm UTC](https://forum.syncthing.net/t/out-of-sync-failed-items-generic-error/18307/7 "2022-04-14T15:21:23Z")
Ok, I was wrong. The timing appears to be just a coincidence. The application is creating the file with those incorrect permissions, just on one machine. I’m addressing that with the vendor and temporarily changing the permissions manually. However, I might try that setting you gave me as well so I don’t have to worry about it syncing.
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### Author:  [@laurin1](https://forum.syncthing.net/u/laurin1)
#### Post date: [April 28, 2022, 11:45am UTC](https://forum.syncthing.net/t/out-of-sync-failed-items-generic-error/18307/8 "2022-04-28T11:45:50Z")
> [@tomasz86](#):
>
> Is there any difference if you enable “ignore permissions” for the problematic folder?
>
> 
That setting has no effect, still will not sync this file.
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### Author:  [@system](https://forum.syncthing.net/u/system)
#### Post date: [May 28, 2022, 11:46am UTC](https://forum.syncthing.net/t/out-of-sync-failed-items-generic-error/18307/9 "2022-05-28T11:46:44Z")
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